Trading

Payment Not Detected

A payment you've sent is never lost. This page covers normal detection times and what you can do.

Normal Detection Time

Crypto transactions need a few network confirmations before they're readable — usually seconds to a few minutes. Withdrawals from exchanges sometimes wait in the exchange's internal queue before they actually hit the blockchain.

If It's Taking Longer

  1. Open your order page. Use Track Order and enter your 6-character code — it works from any device.
  2. Paste your transaction hash or link. Copy it from your wallet or an explorer into the box "Sent it but the status hasn't moved?"

Order Expired but You Already Paid

Do not send again Your order's amount stays reserved even after the payment window closes. The moment your payment is read, shards still ship automatically to the same order.